The tax certificates for Shares, Certificates of Deposit, Bonds, and Dematerialized Securities are available in the “Certificates” section of our website. This information is also available in the following link by typing your ID type and number and your Investor Account Number (Deceval Account Number).

If you require any other type of certification, it must be requested directly through your Stockbroker or with the Central Depository of Securities of Colombia, Deceval. You can find their contact details on the “Other Contacts of Interest” section at the end of this page.

To obtain your Investor account number, please contact the Central Depository of Securities of Colombia, Deceval, directly. You can find their contact details on the “Other Contacts of Interest“ section at the end of this page.

Please note that for security reasons, only Deceval can provide you with this information.

If you do not remember who your Stockbroker is, please contact the Central Depository of Securities of Colombia, Deceval.

If you purchased your shares at one of our Davivienda offices, it is likely that your Stockbroker is Corredores Davivienda. You can find their contact details on the “Other Contacts of Interest” section at the end of this page.

The price of Davivienda’s share is determined by market fluctuations on the Colombian Stock Exchange. You can track the value of the share through the website of the Colombian Stock Exchange using the ticker symbol PFDAVVNDA, on the Santiago Stock Exchange using the ticker symbol DAVIVIENCL, or in the “Stocks” section of our website.

The rights of shareholders of Banco Davivienda are established in the Corporate Bylaws and the Corporate Governance Code. These rights can be political and economic. Political rights allow shareholders to make decisions regarding the direction, administration, supervision, and operation of the company through participation in General Shareholders’ Meetings with voice and vote. On the other hand, economic rights allow shareholders to receive economic returns based on the company’s profits.

Owners of common shares have the right to voice and vote, while preferred shares do not have voting rights. However, in certain specific events, preferred shareholders do have voting rights. To learn more, we invite you to consult the document located in our Investors section > Stocks > Stock Issuances > First Issuance > Prospectus for the first issuance of preferred shares, where you will find all the related details in Chapter 1 > D. Rights of Holders of Preferred Shares > point iv. (Page 22)

Furthermore, the main rights of shareholders include the right of preferential subscription, the right to participate in the General Shareholders’ Meeting, the right of inspection, the right to information, the right to receive dividends, the right to submit requests to the Board of Directors, among others. To learn more about shareholder rights, we invite you to consult the Shareholders Rights and Duties document in the Corporate Governance section of this website by clicking here.

The General Shareholders’ Meeting of Banco Davivienda S.A. represents the highest social body of the company and is made up of all natural and legal persons who are holders of subscribed shares, present or represented, gathered in ordinary or extraordinary meetings.

All common or preferred shareholders of the Bank can attend the General Shareholders’ Meetings. Since Davivienda generates financial results annually, the Shareholders’ Meetings have the same periodicity and are usually held during the month of March each year. The date, place, and time are announced in advance on this website in the Investors section > Stocks > General Shareholders’ Meeting.

Owners of common shares have the right to voice and vote, while preferred shares do not have voting rights. However, in certain specific events, preferred shareholders do have voting rights. To learn more, we invite you to consult the document located in our Investors section > Stocks > Stock Issuances > First Issuance > Prospectus for the first issuance of preferred shares, where you will find all the related details in Chapter 1 > D. Rights of Holders of Preferred Shares > point iv. (Page 22).

To confirm the number of shares you own, you can go to the “Certificates” section on this website, specifically in our Investors section > Shares > Tax Certificates. You can log in with your Deceval account and your identification number. There, you will be able to download certificates with all the information about your shares whenever you need.

The certifications available on the Investors’ Site are dated as of December 31st of the immediately preceding year. If you require any other type of certification with the current date, you can request it through your Stockbroker or Deceval.

To contact Deceval, the holder of our shareholder registry, please refer to the “Other Contacts of Interest” where you can find their corresponding contact information.

When it comes to inquiries related to the bank’s shares (sale, dividends, changes in ownership, inquiries about Bansuperior, Bancafé, or UCONAL, successions, and share transfers, among others) and instruments (Bonds, AT1, among others), we invite you to contact the following customer service lines:

Phone: (+57) 601 220-3495 or through email at ir@davivienda.com.

You can also contact your Stockbroker or Deceval. You can find their contact details on the “Other Contacts of Interest” section at the end of this page.

If your case is unrelated to the above options, we invite you to visit Davivienda’s offices or contact our Call Center through their customer support channels:

Bogotá: (601) 338 3838

Nationwide: +01 8000 12 3838

Through our online chat by visiting www.davivienda.com and selecting the “Atención en línea” option.

From the United States: +1 (833) 95 73443

From Spain: +00 8000 338 3838.

Davivienda has two types of shares: common shares and preferred shares. common shares have voting rights and economic rights, such as receiving dividends. Preferred shares do not have voting rights, but they have the same economic rights as common shares. Preferred shares are traded under the identifier PFDAVVNDA on the Bolsa de Valores de Colombia (BVC) and DAVIVIENCL on the Bolsa de Santiago (BCS). On the other hand, common shares are traded among individuals.

To buy or sell preferred shares of Banco Davivienda, you must contact your Stockbroker to carry out the transaction. If you don’t remember which company is your stockbroker, please get in touch with the Central Securities Depository of Colombia (Deceval). If you purchased your shares at one of our offices, it is likely that your stockbroker is Corredores Davivienda.

To buy or sell common shares of Banco Davivienda, you must find an interested counterparty and complete the process through the Central Securities Depository of Colombia (Deceval), which holds our shareholder registry. We recommend contacting them first to inquire about the procedures to be carried out and the required documentation.

It is important to note that common shares do not trade on the stock exchange and therefore do not have a reference price. You and your counterparty must agree on the price per share that you deem appropriate. Alternatively, if you wish, you can offer your shares to Grupo Bolívar, the majority shareholder of Banco Davivienda. If you are interested in offering your shares to Grupo Bolívar, please send us the following information to ir@davivienda.com: your ID number, cellphone number, telephone number, city of residence, and email address, where we will provide you with the steps to follow.

You can find the contact information for other relevant contacts in our “Other Contacts of Interest” section at the end of this page.

At the moment, Davivienda’s shares are issued in Colombia and listed on the Bolsa de Valores de Colombia (BVC), trading under the symbol PFDAVVNDA. Additionally, the stock is also listed on the Bolsa de Santiago (BCS) with the symbol DAVIVIENCL under the Global Colombian Market (MGC) framework. The MGC is a system provided by BVC that enables the buying and selling of foreign securities listed in different  international markets through a local brokerage firm (Sociedad Comisionista de Bolsa, SCB), using the infrastructure of the Colombian equity market.

All transactions carried out on the stock in the MGC are conducted in Colombian pesos through a local SCB, and the trading occurs on a separate trading session, following the trading rules and schedules applicable to the local market. The clearing and settlement process is handled by the Risk Clearing House (CRCC) and the Securities Depository (DVL), following the local settlement cycle.

To inquire about the merger of Banco Superior with Banco Davivienda and to find out if you have shares or remnants, we invite you to visit the Bansuperior and Bancafé Inquiries section by clicking here.

To inquire about the merger of Granbanco – Bancafé with Banco Davivienda and to find out if you have shares or remnants, we invite you to visit the Bansuperior and Bancafé Inquiries section by clicking here.

Dividends are a type of return on investment, with a total payment amount related directly with the number of shares held by an investor. They are paid by the issuing company with profits generated during a previously defined time period and may be handed out in cash or shares. The decision of paying dividends to shareholders is taken by the General Shareholders Meeting, which also defines payment frequency and how they will be paid.

Banco Davivienda generates financial results annually, and for this reason, the proposal for dividend distribution is made and approved at the General Shareholders’ Meeting (usually held in March of each year). These dividends are usually distributed in two payments during the year, which are typically made in the months of April and September. To access all the information regarding dividend distribution, we invite you to visit our Dividends section by clicking here.

If you hold Common Shares, for security reasons, you should visit one of our offices with a certificate from an account in your name, along with supporting identification documents, to undergo an authentication and identity validation procedure. Through this process, you will be able to change the account for dividend payments on-site or you can email us with the authentication support at ir@davivienda.com. Our Investor Relations Department will handle your request and arrange for the payment of the corresponding dividends.

On the other hand, if you hold Preferred Shares, you must process your request through the direct depository, meaning through your Stockbrokerage Firm or, alternatively, through the Centralized Securities Depository, Deceval.

In our section Other Contacts of Interest, you can find the corresponding contact information.

For Preferred Shares: If you purchased your shares through a Stockbrokerage Firm and need to notify a change of address or personal information, you must do so directly through your Stockbrokerage Firm. If you do not remember who your Stockbrokerage Firm is, please contact the Centralized Securities Depository of Colombia, Deceval. If you purchased your shares at one of our offices, it is likely that your stockbrokerage firm is Corredores Davivienda. You can find their contact details on the “Other Contacts of Interest” section at the end of this page.

For Common Shares: Please contact the Centralized Securities Depository of Colombia, Deceval. You can find their contact details on the “Other Contacts of Interest” section at the end of this page.

To access the most recent financial results, we invite you to check the homepage, specifically the Investor Kit box, by clicking here.

If you wish to access historical results, we invite you to visit the Financial Information section by clicking on the following link. There, you will find consolidated and individual results of Davivienda for previous periods.

On the Investor Relations website, you will find information about Banco Davivienda and its parent company, Grupo Bolívar. You will find information about the bank’s history, strategy, and organizational structure. There is also information related to corporate governance, including details about Davivienda’s stock issuances, how to generate your tax certificates, and information about dividend distribution. You will also find information about the Bank’s various debt issuances, ratings, and annual and quarterly financial information.